Privacy Policy

Flexbox Pty Ltd

Flexbox Pty Ltd (hereinafter referred to as “Flexbox”, “we”, “us”, “our”, “it” or “its”, as appropriate) respects your privacy and will take reasonable measures to protect it, as more fully described below. We will collect and process your personal information in connection with the purchase of our products and the services we offer. Our services related to our products include delivery and access to platforms and digital environments to increase, manage and track your fitness and wellbeing.


  1. Should you register on our website, we may require you to provide us with personal information which includes, but is not limited to:

2.1 your name and surname;

2.2 your email address;

2.3 your residential addresses;

2.4 your gender;

2.5 your landline and mobile telephone numbers; and

2.6 your date of birth, and you agree that the information provided will be correct and current.

  1. You are requested to inform us immediately, should your personal information change and provide us with updates to your personal information as soon as reasonably possible to enable us to update our records.

  1. You may be requested or may choose to provide additional personal information to us, in which event you agree that the information so provided, will be correct and current. 

  1. You may not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

6. Subject to paragraph 7 below, we will not without your express consent use your personal information for any purpose other than as set out below:

6.1 in relation to the purchase of our products and rendering of services relating to such products;

6.2 unless you have opted out from receiving marketing material from us, to contact you regarding our current or new products or services, or any other goods offered by us

6.3 unless you have opted out from receiving marketing material from us, to inform you of new features, special offers and promotional
products/competitions offered by us

6.4 to improve our product selection and your experience on our website by, for example, monitoring your browsing habits, or tracking sales on our website;

6.5 to fulfil our contractual obligations; 

6.6 to allow you to browse and use the services offered on our website and to provide you with the necessary assistance in relation to products and services you have bought; and

6.7 in accordance with our legitimate interests, to analyze and improve the quality of our products and services (for example: product liability, product recall campaigns, maintenance, quality and originality guarantees), to manage insurance risk, to guarantee the quality of customer service, to manage relations with our suppliers and distributors, to manage the loss and/ or destruction of data and unauthorized access, to manage and internally control our business activities, to carry out statistical analysis on the use of products and services and if necessary, to exercise our right to take legal action.

  1. We will be entitled to disclose your personal information on a need-to-know basis to the following:

7.1 our employees and/or third party service providers who assist us to interact with you via our website, email or any other method, for the ordering of products, or when delivering and installing the products, or when services are required to be rendered in respect of such products;

7.2 our affiliates and business partners (including their employees and/or third party service providers) in order for them to interact directly with you in the sale of our products and performance of our services and, unless you have opted out from receiving marketing material from us, in order for such affiliates and business partners to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new products or services, new features, special offers or promotional items offered by them;

7.3 any law enforcement or fraud detection agencies, government officials or third parties when we believe in good faith, that the disclosure of your personal information is necessary to prevent physical harm or financial loss, or to report or support the investigation into suspected illegal activity, or to investigate any breach of this privacy policy, or the terms and conditions upon which a product was ordered from us;

7.4 our service providers under contract with us and who assists with our business operations, it being recorded that these service providers may only
use your personal information in connection with the services they perform for us and not for their own benefit;

7.5 our suppliers in order for them to liaise directly with you regarding any defective products; and

7.6 any third party seller for purposes of providing you with an invoice for any products purchased from such third party seller, which information shall be limited to your name, email address and contact telephone number.

8. Flexbox is entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Flexbox is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

  1. Flexbox will ensure that all its employees, service providers, affiliates and business partners (including their employees and third party service providers) having access to your personal information, are bound by appropriate and legally binding confidentiality obligations in relation to your personal information and that same is stored safely.

  1. When ratings or reviews are provided by you in respect of a product or service, you consent that Flexbox may use same as it deems fit, including and without limitation on the website, in newsletters and/or other marketing material. When using such rating or review, Flexbox may use your name as a reference.

  1. Flexbox shall:

11.1 treat your personal information as strictly confidential, save where it is entitled to share it as set out in this privacy policy;

11.2 take appropriate technical and organisational measures to ensure that your personal information is kept secured and is protected against unauthorized or unlawful processing, accidental loss, destruction, alteration, disclosure or access;

11.3 provide you with access to your personal information to view and/or update personal details;

11.4 promptly notify you if it becomes aware of any unauthorized use, disclosure or processing of your personal information;

11.5 provide you with reasonable evidence of its compliance with its obligations under this privacy policy on reasonable notice and request; and

11.6 upon your request, promptly return or destroy any and all of your personal information in its possession or control, save for which it is legally obliged to retain.


  1. Flexbox will not retain your personal information longer than the period for which it was originally required, unless it is required by law to do so, or you consent to it retaining such information for a longer period.

  1. Whilst Flexbox will do all things reasonably necessary to protect your privacy and personal information, it cannot guarantee such protection and will not accept any liability whatsoever for unauthorized or unlawful disclosure whilst your personal information is in its possession, unless such disclosure is as a result of its gross negligence or wilful conduct.
This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. Cookies are small text files a website can use (and which Flexbox may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to tract usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its contents and to display more focused advertising to a user by way of third party tools. This type of information collected by cookies is not used to personally identity you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature. Please note that cookies may be necessary to provide you with certain features available on our website and thus, if you disable the cookies on your browser you may not be able to use those features and your access to our website will therefore be limited.
If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this privacy policy.