Returns Policy

Returning Your Flexbox Product

If you are not satisfied with your purchase of a new Flexbox, you can request a return within 30 days after your delivery. 

Flexbox’s Return Policy does not cover ordinary wear and tear or damage caused by improper use or accidents.

Returns must be approved and if approved will be charged an additional return shipping fee of R500, depending on your location. 

Returns must be made within 30 days of delivery and must be shipped with the original packaging.

Refunds for Flexbox products will be credited back to the original payment method only. Please note that it may take up to 14 days from our receipt of your Flexbox product to process the refund.

Flexbox is not liable and cannot take responsibility for any bank charges that you may incur during the refund process.

Flexbox is not responsible for failures or delays in delivery or pick-up due to weather, incorrect address provided, or circumstances outside Flexbox’s control.

If your Flexbox Product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Flexbox reserves the right to refuse a refund or to charge additional restocking fees, at Flexbox’s sole discretion.

To initiate a Flexbox Product return, please contact our Member Support Team at