Shipping & Delivery Policy

At FLEXBOX, we aim to provide a seamless shipping experience. Please review our policy for key details about processing, shipping, and delivery.

Processing Times

Orders will be processed within 7-10 business days. Once your order is processed, you'll receive an email confirmation with tracking details. We reserve the right to choose the shipping company and method.

Shipping Timeline

  • Shipping takes approximately 7-10 days, with zero shipping fees.

  • There may be a lead time of 6-8 weeks before your order is shipped due to production schedules and high demand.

  • Orders are not processed or shipped on weekends or holidays, and deliveries may be delayed during those periods.

  • Transit time may be extended due to:

    • Discrepancies in billing or shipping information.

    • Incomplete or invalid shipping addresses (e.g., missing apartment numbers, street numbers).

    • Weather conditions or high volume of packages during holidays or promotional events.

Please verify that all shipping information is correct before completing your order, as it cannot be updated once the order is fulfilled and shipped.

Shipping within the United States

FLEXBOX products are available for sale and delivery within the contiguous United States. We do not currently offer international shipping. For shipping inquiries to Alaska, Hawaii, or Canada, please contact us at info@oneflexbox.com

Special Delivery Destinations / Limited Access – A minimum $100.00 charge will apply to all shipments consigned to delivery points with limited or high-security access such as: schools, farms, military bases, prisons, government buildings, resort properties, trade-shows or convention centers, etc.

Note: You are responsible for complying with all applicable laws and regulations in the country where the product is delivered or used. FLEXBOX will not be liable for any issues resulting from shipping outside the U.S.

Inspecting Your Package

Please inspect your package for any damages before accepting it.

  • Damaged box? Don’t worry—we’ve protected the product inside.

  • If you have concerns about a damaged package, please contact us at info@oneflexbox.com prior to refusing the shipment.

Title and Risk of Loss

Ownership of the product and risk of loss will transfer to you when the product is delivered to the carrier.

Estimated Shipping and Delivery Times

Shipping and delivery times are estimates only. While we strive to meet expected delivery windows, FLEXBOX cannot guarantee delivery on the estimated date. Delays may occur due to unforeseen circumstances, such as shipping delays or external factors beyond our control.

Refused Deliveries

If you refuse a delivery, the product may be returned to us. Processing the return—including any potential refund or replacement—may take up to 30 days, and restocking fees may apply.

If you have any questions or concerns, please contact us at info@oneflexbox.com. Thank you for choosing FLEXBOX!